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I started NACA a year ago today, maybe in Feb 2016. Between all the unreturned phone calls from my NACA counselor, false information given at the workshop and at appointments, pointless NACA visits, I am finally a homeowner!

I will say it was not a fun nor exciting experience though. This was the MOST STRESSFUL thing I have ever done in my life, NACA doesn't help at all! My close date was extended 3 times due to my NACA counselor not following up with documents requested by the lender, lender returning documents with MORE conditions (things needing attention from me) , and then an unpaid collection account on my credit report had to be paid before I closed. I was told by my NACA counselor to not worry about it, luckily I had the money to cover this.

Not to mention the closing cost was a complete blurr to me , thank GOD I had the money to cover that too. NACA needs to hire more counselor , period! They need to hire receptionists that can assist the callers when contacting the NACA office besides taking voice message that are never returned! I legit called the NACA office so much I should have been employed there, I would walk into the office and the staff would know me by first name.I am humbled to be a homeowner but if I had to do this all over again, I would definitely go through my credit union to save the headache and unprofessionalism.

My realtor was the BOMB though, I would use him again! NACA is for someone who has 2 years to wait until purchasing not someone who is ready to purchase quicker.

Reason of review: Poor customer service.

NACA Pros: Free parking.

Location: 1716 14th St NW, Washington, DC 20009, USA

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NACA Online

Congratulations on becoming a homeowner!

Iโ€™m very curious about what you mean by โ€œfalse information given at the workshop and at appointmentsโ€. Please email me with examples of what you are referring to.

In fact, I would like to review your file in reference to your several of your claims.

NACA is in fact hiring more counselors all across the country to handing the increasing demand for our services.

With regard to the receptionists, my guess is that you were asking things of them that should have instead been directed to NACA Member Services. Doing so may have even avoided some of the numerous trips into the office you made reference to.

Weโ€™re sorry you found the process stressful, but once you take the tens of thousands of dollars you are no doubt saving compared to any other loan product out there, we hope youโ€™ll realize it was well worth your time and efforts.

Tim Trumble

Online Operations, NACA ttrumble@naca.com

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